Exchange & Return Policy

Thank you so much for supporting Toyversia — every handmade piece here is created with love, patience, and care. Because our toys are individually handcrafted, each one is unique, and small variations or imperfections may occur — this is part of their charm and what makes every Toyversia creation one of a kind. 🧵💖

🧸 Handmade Nature

Please note that slight differences in stitching, shape, or color are not considered defects, but natural characteristics of handmade work.

🚫 No Returns or Refunds for Change of Mind

As each item is made by hand, we do not accept returns, exchanges, or refunds for change of mind or subjective dissatisfaction (e.g., “not exactly the same as photo”).
We kindly ask you to read product descriptions carefully and consider your purchase thoughtfully before ordering.

⚙️ Damaged or Wrong Item

In the rare case that you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with photos of the issue.
We’ll gladly review your case and arrange an exchange or refund if the fault is on our side.

Thank you for understanding the nature of handmade art and for helping us continue to bring tiny pieces of joy into the world. 🌈